Business Analyst

About Protecht

We are a fast growth Governance, Risk & Compliance (GRC) SaaS business. We provide world-class enterprise risk management, compliance, training, and advisory services to over 350 customers across various industry sectors through our offices across APAC, USA & Europe.

Our Purpose

Through our people, we enable smarter risk taking by our customers to drive their resilience and sustainable success. We use our passion and thought leadership in risk management to build and develop the best products, training, and support to help customers on their risk management journey.

Why join us?

At Protecht, a positive and super friendly culture awaits you, where learning is valued and supported. We empower our people through leadership, training, knowledge-sharing, and mentorship. Here are some of the perks of working with Protecht:

• A great opportunity to work within a dynamic team.
• A highly flexible culture – our way of working lets people work across home and our offices.
• A strong commitment to your learning and development - fortnightly dedicated L&D afternoons
• Reward & Recognition programs
• A strong focus on work / life balance with access to Birthday leave, bonus days, paid parental leave and long service leave.
• Monthly social events
• Competitive remuneration and Annual Performance Bonus
• Generous Employee Referral program

Job Overview

We’re looking for a detail-oriented and client-focused Business Analyst to join our Implementation Team. You’ll play a key role in bridging the gap between our customer's business needs and our technical delivery capabilities—ensuring smooth, successful deployments of our Protecht ERM platform.

Here are some of your key responsibilities:

• Work closely with customers to gather and document business requirements, workflows, and objectives.
• Translate customer needs into detailed functional specifications and user stories for the development and configuration teams.
• Collaborate with internal stakeholders (Product, Development, Analytics, Support) to ensure solution alignment and readiness.
• Assist in designing and configuring customer-specific configurations and customisations during the implementation process.
• Support testing efforts, including functional testing and UAT, to validate solutions meet business needs.
• Develop customer-facing documentation including solution overviews, process maps, testing documentation and user guides.
• Participate in customer workshops, training sessions, and go-live support activities.
• Identify opportunities to improve internal processes and contribute to continuous improvement initiatives.

You’ll be a great fit if you have:

• 3+ years of experience as a Business Analyst, preferably in SaaS or software implementation environments.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and stakeholder management skills.
• Experience working in agile or hybrid delivery environments.
• Ability to manage multiple projects and priorities simultaneously.
• Familiarity with risk management, compliance, or GRC platforms is a plus.
• Comfortable working with technical teams and understanding software systems and integrations

Up for the challenge?

If you think this may be your next opportunity and you want to be part of a Great Place to Work™ – Certified organization, Apply online today!

To be eligible for this role, you must have current Australian work rights (Australian citizen / permanent resident).

Visit our website https://www.protechtgroup.com/ to find out a little more about working with us.